Privacy Policy

Last updated: 12 September 2026

This Privacy Policy explains how Mert Demirel Clinic / Op. Dr. Mert Demirel (“we”, “us”, “the clinic”) may collect, use, store and share personal information when you use mertdemirel.com, contact the clinic, request a consultation, or communicate with us through channels linked from the website.

This notice concerns website and enquiry data. It does not replace medical consent forms, hospital privacy notices, or information provided to you as part of an individual treatment relationship.

1. Who is responsible for your data?

For website enquiries and clinic communications, the responsible practice is:

Mert Demirel Clinic / Op. Dr. Mert Demirel
Bağdat Caddesi 292 A Blok Santral Apartmanı Kat 3 Daire 8
Caddebostan, 34728 Kadıköy / Istanbul, Türkiye
Email: info@mertdemirel.com
Telephone: +90 216 504 18 10

If the legal entity operating the clinic is registered under a different corporate name, that legal name should be inserted here before publication.

2. Information we may collect

Depending on how you use the website or contact us, we may process:

• Identity and contact information: name, telephone number, email address, country, preferred language and similar contact details.
• Enquiry and consultation information: the procedure or concern you ask about, messages, photographs or documents you voluntarily send, travel timing, communication preferences and consultation history.
• Health-related information: medical history, previous procedures, medicines, allergies, symptoms, photographs and other information you choose to provide for preliminary assessment. Health data is sensitive personal data and is handled with additional care.
• Technical and usage information: IP address, browser/device information, page visits, referral source, approximate location, cookie identifiers and interaction data.
• Communication records: emails, WhatsApp messages, telephone notes and other correspondence with the clinic.

3. How we collect information

Information may be collected directly from you through website forms, consultation requests, telephone, email, WhatsApp or other communication channels. Technical information may also be collected automatically through cookies, analytics tools, server logs and similar technologies.

4. Why we use personal information

We may use personal information to:

• respond to enquiries and arrange consultations;
• understand your question and prepare for an individual medical assessment;
• communicate about appointments, travel, follow-up and administrative matters;
• operate, secure, troubleshoot and improve the website;
• measure website performance and the effectiveness of communications or advertising;
• meet legal, regulatory, accounting, clinical-record and patient-safety obligations;
• protect the clinic, patients and others from fraud, misuse or security incidents.

Where applicable, processing may rely on your consent, steps requested before entering a service relationship, legitimate interests, compliance with legal obligations, and specific legal conditions for processing health data. Where explicit consent is legally required for health or marketing data, we will seek it through the relevant process.

5. Health information and medical photographs

Information about your health, treatment history and medical photographs may be considered sensitive or special-category personal data. Please send only information that is reasonably necessary for your enquiry. A website form or WhatsApp conversation is not an emergency service and does not replace an in-person medical assessment.

6. Who may receive your information?

We may share information only where reasonably necessary with service providers or professionals involved in operating the clinic or responding to your request, for example:

• secure hosting, website, CRM, communication and IT providers;
• analytics and advertising providers where those tools are enabled;
• WhatsApp/Meta and other communication platforms you choose to use;
• Google services, including analytics, advertising or maps, where enabled;
• hospitals, anaesthesia teams, laboratories or other healthcare providers involved in your care;
• interpreters, travel or logistics providers where you request or authorize such support;
• professional advisers, insurers, regulators, public authorities or courts where disclosure is legally required.

We do not sell personal data.

7. International data transfers

Some technology and communication providers may process data outside Türkiye. International transfers are handled according to applicable data-protection requirements and, where required, appropriate transfer safeguards or consent mechanisms.

8. How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate clinical and administrative records, resolve disputes and comply with legal obligations. Retention periods may differ for website enquiries, medical records, accounting records and marketing preferences.

9. Cookies and analytics

The website may use cookies and similar technologies for essential functions, preferences, analytics and, where enabled, advertising measurement. Please see our Cookie Policy for more information.

10. Your rights

Depending on the law that applies to you, you may have rights to request information about your personal data, access it, correct inaccurate data, request deletion or restriction in certain circumstances, object to certain processing, withdraw consent, or request information about transfers and recipients.

Individuals protected by Türkiye’s Personal Data Protection Law No. 6698 (KVKK) may exercise the rights provided under Article 11 of the KVKK. Where the EU GDPR or UK GDPR applies, additional rights may also be available.

To make a privacy request, contact info@mertdemirel.com. We may need to verify your identity before acting on a request.

11. Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, alteration, disclosure or loss. No website, email or messaging service can be guaranteed to be completely secure.

12. Children

The website is not intended to collect personal information from children without appropriate involvement of a parent, guardian or other lawful representative where required.

13. Third-party websites

The website may link to third-party services such as WhatsApp, Instagram, YouTube, Google Maps or hospital websites. Their own privacy policies apply when you use those services.

14. Changes to this policy

We may update this Privacy Policy when our website, services, technology providers or legal obligations change. The latest version will be published on this page with the updated date.

15. Contact

Questions about this policy or the use of your personal information can be sent to info@mertdemirel.com.