Privacy Policy

Last Updated: 12/03/2026

Dr. Mert Demirel Clinic (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact our clinic regarding medical consultations or services.

This policy applies to all visitors, patients, and prospective patients who interact with our website or services.

1. Data Controller

The data controller responsible for your personal data is:

Dr. Mert Demirel Clinic
Caddebostan, Istanbul, Türkiye

For any privacy-related inquiries, you may contact us at:

Email: info@mertdemirel.com
Phone: +90 545 834 06 06

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Personal Identification Information

When you submit forms or contact the clinic, we may collect:

Full name
Email address
Phone number
Country and city of residence
Preferred consultation date

2.2 Medical Information

If you request a medical consultation, we may collect limited medical information necessary to evaluate your request, such as:

Photographs submitted for evaluation
Medical history relevant to the requested procedure
Information regarding previous procedures
Health conditions relevant to surgical safety

Medical information is treated as sensitive personal data and processed with enhanced security measures.

2.3 Technical Information

When you visit our website, we may automatically collect certain technical data including:

IP address
Browser type and version
Device type
Operating system
Referring URLs
Website interaction data (pages visited, time spent)

This information helps us understand how users interact with the website and improve performance.

2.4 Communication Data

If you contact us through:

WhatsApp
Email
Website contact forms
Social media platforms

we may store records of those communications in order to respond to your inquiries and maintain service quality.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Medical Consultation Requests

To evaluate consultation requests and determine whether a procedure may be suitable.

3.2 Communication

To contact you regarding:

Consultation scheduling
Medical information requests
Procedure information
Follow-up questions related to your inquiry

3.3 Patient Care and Safety

To assess medical suitability and ensure safe clinical decision-making.

3.4 Website Optimization

To analyze how visitors use our website and improve the user experience.

3.5 Marketing and Information (Optional)

If you choose to opt-in, we may send:

Educational content
Procedure information
Updates about the clinic

You may unsubscribe at any time.

4. Legal Basis for Processing (GDPR)

For visitors from the United Kingdom, European Economic Area (EEA), and other regions with similar regulations, our legal basis for processing personal data includes:

Consent — when you voluntarily submit information through our forms
Legitimate interest — responding to inquiries and managing clinic operations
Medical assessment purposes — when evaluating suitability for medical procedures
Compliance with legal obligations

5. Data Sharing

We do not sell or rent personal data.

We may share information only when necessary with:

5.1 Medical Staff

Authorized clinic staff involved in evaluating consultation requests.

5.2 Technology Service Providers

Third-party platforms that support clinic operations, such as:

Website hosting providers
CRM or patient communication systems
Analytics tools
Advertising platforms

These providers are contractually obligated to protect personal data.

5.3 Legal Requirements

We may disclose information if required by law or regulatory authorities.

6. International Data Transfers

Because our clinic serves international patients, your information may be processed or stored in countries outside your country of residence.

We ensure that appropriate safeguards are in place when transferring personal data internationally.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy.

Typical retention periods include:

Consultation inquiries: up to 24 months
Medical records: according to applicable healthcare regulations
Website analytics data: typically 12–26 months

8. Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing of your data
Object to certain types of processing
Request transfer of your data (data portability)

To exercise these rights, please contact us using the information provided above.

9. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze visitor behavior
Support marketing and advertising efforts

Cookies may include:

Essential cookies (required for site functionality)
Analytics cookies
Marketing cookies

You may control or disable cookies through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

Secure hosting infrastructure
Encrypted communication channels
Access restrictions for sensitive medical information
Regular security monitoring

However, no internet transmission can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices of those third parties.

We recommend reviewing the privacy policies of any external services you visit.

12. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that a minor has submitted personal information, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or clinic practices.

The most current version will always be available on this page.

14. Contact

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact: